Q. I encountered following system errors when shutting down the system if I installed the Norton Anti-Virus or McAfee on Windows 98 SE:

• The light of floppy drive will be still at "ON" state.
  
• "General Protection Fault" message will occur
  
• System hang up on "Windows is shutting down the system screen"

Windows 98: FAQ [These FAQs are imported from Microsoft site]

1. How to install and remove programs in Windows?
   http://support.microsoft.com/default.aspx?scid=kb;en-us;q142181
   
2. How to install or change a video driver?
   http://support.microsoft.com/default.aspx?scid=kb;en-us;Q131806
   
3. How to configure the active desktop?
   http://support.microsoft.com/default.aspx?scid=kb;en-us;Q171437
   
4. How to install new hardware in Windows?
   http://support.microsoft.com/default.aspx?scid=kb;en-us;Q142984
   
5. How to obtain BIOS information by using the System Information Tool?
   http://support.microsoft.com/default.aspx?scid=kb;en-us;Q245567
   
6. How to Remove and Reinstall Dial-up Networking and TCP/IP Files?
   http://support.microsoft.com/default.aspx?scid=kb;en-us;Q181599
   
7. How to install and use the PC Speaker Driver with Windows?
   http://support.microsoft.com/default.aspx?scid=kb;en-us;Q138857
   
8. How to configure a peer-to-peer network?
   http://support.microsoft.com/default.aspx?scid=kb;en-us;q250927
   
9. How to troubleshoot Windows 98 startup problems?
   http://support.microsoft.com/default.aspx?scid=kb;en-us;Q188867
   
10. How to troubleshoot Windows 98 shutdown problems?
    http://support.microsoft.com/default.aspx?scid=kb;en-us;Q202633
    
11. How to troubleshoot Windows Protection Error Messages?
    http://support.microsoft.com/default.aspx?scid=kb;en-us;q149962
    
12. How to troubleshoot cable MODEMs in Windows 98?
    http://support.microsoft.com/default.aspx?scid=kb;en-us;Q193011

Windows 2000 Professional

1. How to Install or Remove MODEMs ?
   http://support.microsoft.com/default.aspx?scid=kb;en-us;Q301948&sd=tech
   
2. How to troubleshoot shutdown problem?
   http://support.microsoft.com/default.aspx?scid=kb;en-us;Q315409&sd=tech
   
3. How to troubleshoot startup problem?
   http://support.microsoft.com/default.aspx?scid=kb;en-us;Q315396&sd=tech
   
4. How to configure Internet Printing?
   http://support.microsoft.com/default.aspx?scid=kb;en-us;Q313058&sd=tech
   
5. How to change IP address of Network Adapter?
   http://support.microsoft.com/default.aspx?scid=kb;en-us;Q308199&sd=tech
   
6. How to create boot disk for an NTFS or FAT Partition?
   http://support.microsoft.com/default.aspx?scid=kb;en-us;Q301680&sd=tech
   
7. How to hide selected Control Panel tool?
   http://support.microsoft.com/default.aspx?scid=kb;en-us;Q261241&sd=tech