General FAQ:

Q. 1. Why Mercantile Personal Computer?

• Nepal's First Branded Computer
• Two years warranty (free parts replacement and unlimited off-site maintenance for hardware breakdowns)
• International certified hardware components
• Compatibility and a consistent quality of components
• 100 % Compatibility tested and Quality checked
• Affordable pc with international standard
• Free helpdesk support by highly skilled Engineers
• Internet ready Personal Computer
• Efficient post sale support by highly experienced support team
• Free bundles (100 hrs Internet, Power Strip with Surge Protector, Mercantile Dust Cover, Mercantile Mouse Pad, Mercantile Pen, User's Guide and Drivers & Utilities - 2 CDs)

Q. 2. What services are covered under two years hardware warranty?

• Free initial installation
• Two years warranty (free parts replacement and unlimited off-site maintenance for hardware breakdowns)
• Free drivers and patches
• Free helpdesk support
• Free technical queries

Q. 3. What products available now?

• Now two products are launched
  - Mercantile Personal Computer Professional P1700 (Intel Pentium 4-1.7GHz)
  - Mercantile Personal Computer Explorer C1700 (Intel Celeron 1.7GHz)

Q. 4. Can I upgrade Memory, HDD, & Peripherals on Mercantile Personal                    Computer?

• Yes

Q. 5. What power protection equipment can be used with Mercantile Personal          Computer?

• Surge protector or line conditioner or UPS

Q. 6. What all to be considered before buying a pc?

• Purpose of the PC
• Perfermance
• Compatibilty
• Reliability
• Support
• Price

Q. 7. What to do if something goes wrong with my computer system?

• Take your computer or defective component to Customer Support Division or authorised service center of Mercantile Solutions Pvt. Ltd.

Q. 8. Can I get warranty support on software also?

• No, warranty covers only for hardware breakdowns. However BIOS update or drivers/patches will be provided free of cost by the customer support division, Mercantile Solutions Pvt. Ltd.

Q. 9. Is there Out-of-Warranty or Extended Service Support provided for this product?

• Yes, Customers who require extended service under warranty or post warranty support can sign annual maintenance contract with Customer Support Division of Mercantile Solutions Pvt. Ltd.

  Please write to pchwadmin@mos.com.np or call us at 254571, 255415 for any service request.